Car detailing FAQs.Answers before
your appointment.

Book online or call/text 778-676-6660. Use our appointment page to choose a service, vehicle category and available time. If you need help deciding, send us the vehicle type, your location and the areas you want cleaned.

Choose the package around the work your vehicle needs. A Full Detail combines interior and exterior care; Interior Detail focuses on the cabin; Exterior Detail focuses on the outside. Intensive options include deeper cleaning than Standard. Compare the Full Detail, Interior and Exterior inclusions before booking.

Prices vary by service, vehicle category and condition. Our service pages show vehicle-based pricing, and online booking helps you select the appropriate option. Heavy contamination, excessive pet hair or specialist work may need an additional quote. We discuss additional charges before carrying out the extra work.

Use the vehicle categories shown for your selected service. Categories can differ between full detailing, interior care and specialist packages. If your truck, large SUV, van or modified vehicle does not fit clearly, send us its make, model and seating layout before booking so we can confirm the right selection.

Timing depends on the package, vehicle size and condition. Deep interior cleaning, polishing and coating projects need different amounts of work. Use the booking estimate as a starting point and tell us about heavy dirt, pet hair or a particular deadline so we can discuss realistic timing.

Additional work can affect the total, and we discuss it with you first. Excessive dirt, pet hair, mold, unusual vehicle size or work outside the selected package may require extra time or a different service. Send clear photos when booking if you are unsure about the condition.

Service payment is normally collected after the work is completed. We accept credit/debit cards, e-transfer, cash and gift cards, and can send an invoice. Confirm the amount and payment arrangement with our team, particularly for a custom project or business booking.

Contact us as early as possible if your plans change. Use the management link in your booking confirmation when available, or call/text 778-676-6660. Include your name and appointment details. Any booking-specific conditions should be checked in your confirmation or agreed quote.

Yes—gift cards are available through our online gift-card link. You can purchase a Ma Mobile Detailing gift card and ask us about using it toward an appointment. The recipient’s vehicle, selected service and location still need to be confirmed when arranging the booking.

We provide mobile detailing across Delta, Tsawwassen, Ladner, Richmond, Vancouver, Surrey, Burnaby and nearby areas. You can also enquire about White Rock, New Westminster and other locations. Share your address or postal code so we can confirm coverage, availability and any travel charge before you book.

No—our mobile team brings its own water and power. If a suitable electrical outlet is available, we appreciate being able to use it. Tell us about the location in advance so we can plan the equipment setup, access and working conditions properly.

We need a suitable, permitted place to work around your vehicle and park our service van. A private driveway or approved workplace space can be suitable. Provide access details and any height, gate or parking restrictions before the appointment so we can confirm the setup.

It depends on the property rules, access and working conditions. Obtain permission from the owner or strata/property manager where required. Tell us about ventilation, clearance, available power and any restrictions on vehicle washing. We must confirm that the location and equipment arrangement are suitable before the visit.

Contact us before booking so we can discuss a suitable alternative. An alternative location needs permission and an appropriate setup too. Text your area and the access concern to 778-676-6660; we can review the options with you.

For farther locations, our travel fee starts at $50 and is waived for services over $300. Tell us the service address and selected work so we can confirm whether a travel charge applies to your appointment. Confirm the final travel arrangement before booking.

North Vancouver is outside our regular mobile service area. For a local option, we refer enquiries to CLG Mobile Detailing. Contact our team if you need to confirm whether a different service location is suitable for your booking.

Yes—contact us about a Canada-side drop-off and collection arrangement near the border. Text 778-676-6660 before booking so we can confirm the handover location, timing and service details. Please arrange the visit with our team before travelling.

Contact us if the forecast affects the working space. The service, shelter and conditions determine whether we can proceed or need another arrangement. Tell us about covered access in advance; our team can confirm suitability or discuss rescheduling when conditions do not allow the work.

Our mobile visits are arranged by appointment at a suitable location. Contact us before travelling to any listed address or requesting a drop-off arrangement. We will confirm the correct service location, availability and handover details for the work you need.

Standard is for an interior refresh; Intensive adds deeper fabric cleaning. Standard includes vacuuming, surface and seat cleaning, and light carpet shampoo. Intensive adds fabric seat and carpet shampoo, steam/extraction cleaning and other listed work. Check the complete interior package inclusions for your vehicle.

Complete stain removal cannot be guaranteed. Results depend on the material, the substance and how long it has been there. Some marks are permanent discoloration or damage rather than removable dirt. Send photos of the affected areas so we can discuss the likely improvement and suitable cleaning.

Yes—pet hair removal can be assessed as part of your interior booking. Tell us how much hair is present and where it is embedded. Excessive hair can require additional time and a charge agreed before the work. Photos of the seats, carpet and cargo area help us plan.

We assess the likely source and recommend suitable interior cleaning or odour treatment. A smell can remain in upholstery, carpets or other areas, so tell us its history. Cleaning may not resolve a leak, ventilation problem or contamination in inaccessible materials. Odour elimination is not guaranteed for every vehicle.

Yes, for suitable accessible interior surfaces. Our car mold removal service uses the cleaning methods described on that page. Hidden contamination beneath carpets, inside seat foam or within ventilation may need specialist work or material replacement. The moisture source also needs attention; detailing cannot guarantee that mold will never return.

No—seat removal, carpet removal and major interior disassembly are not included. We work on accessible areas within the agreed service. If contamination or damage extends into inaccessible materials, we can explain the service limits before proceeding and discuss the need for a suitable specialist.

Shampooed fabric may still need drying time. Drying depends on the material, temperature, airflow and amount of cleaning required. Allow for that when planning the appointment. Our team can advise you at handover about the areas that remain damp and suitable drying arrangements.

Headliner spot cleaning is included in the listed Intensive Interior package. We assess the material and condition before treatment. A delicate or sagging headliner needs care, and deep staining or existing deterioration may limit what cleaning can achieve. Mention any damage when enquiring.

Yes—tell us about the leather and its condition when booking. We assess a suitable cleaning approach for the surface. Cleaning does not repair tears, peeling, worn colour or cracks. If you want protection beyond cleaning, ask about the appropriate leather-treatment option for your vehicle.

An exterior detail follows the steps included in your selected package. Our exterior options include a hand wash and related exterior care; deeper decontamination or polishing depends on the service chosen. A wash, paint correction and protective coating address different concerns.

Step 1 uses a polishing approach for lighter defects; Step 2 adds cutting and refining for more noticeable marking. The appropriate option depends on paint condition and the finish you want. We assess suitability rather than promising the same correction result for every vehicle. Compare our paint correction packages.

No—polishing cannot replace missing paint or remove every defect. Deep scratches, stone chips, peeling paint or failing clear coat may need repair or repainting. We do not offer wet sanding, touch-up paint or repainting. Photos and an inspection help us discuss realistic improvements from polishing.

We can assess these concerns and recommend an appropriate exterior service. Buildup on the surface and damage in the finish may need different approaches. Tell us what happened and how long the marks have been present. We cannot promise that every etched or damaged area will clean away.

Check the inclusions for your selected package. These areas are listed where included on our Full Detail and Exterior Detail pages. Wheel condition, heavy buildup and special requests can affect the work, so mention those concerns when booking.

Ask us to assess your vehicle before adding engine bay work. Vehicle age, condition and sensitive components can affect suitability. Tell us about existing faults, modifications or leaks so we can confirm whether the requested service is appropriate. It is not included automatically in every detailing package.

Yes—ask about headlight restoration for suitable exterior lens deterioration. Send a photo so we can assess the concern. Damage inside a light, cracked lenses or other component faults may need repair or replacement rather than an exterior restoration service.

We use professional products selected for the surface and task. Our detailing products include brands such as Meguiar’s, P&S, 3D and Adam’s, with GYEON and IGL among our coating options. The products used depend on the selected service, material and condition.

They are different approaches to protecting a prepared finish. A ceramic coating is applied as a selected coating system with its own preparation, curing and maintenance requirements. Wax is a different protective option. Compare the work involved and your upkeep routine on our ceramic coating page.

Our team installs GYEON and IGL coatings as an authorized installer. Our coating page explains the current packages, selected systems and inclusions. Ask us which option suits your vehicle and intended maintenance routine before deciding.

We offer 4-year and 10-year coating packages, with care requirements and written terms. Those package descriptions are not a guarantee that every vehicle will perform identically. Preparation, use and ongoing maintenance matter. We confirm the selected system and applicable terms before application.

A new vehicle still needs an assessment and suitable preparation. Our advertised coating packages include Stage 1 paint correction to prepare the finish. Newness alone does not tell us the paint’s condition. We can discuss any additional correction needs after reviewing the vehicle.

No—ceramic coating does not make the vehicle immune to damage. It cannot replace missing paint or act as a promise against all scratches and stone chips. Discuss your protection goals with the team so the options and limitations are clear before you choose a service.

Use your product-specific handover instructions to decide when washing can start. The finish needs to stay dry for its initial cure; harsh chemical washing should be avoided for the first 14 days. We explain the water-contact and first-wash timing for the selected system. Ask us if you need that guidance again.

We recommend careful hand washing with suitable products and clean wash equipment. Our coating aftercare advice includes pH-neutral shampoo and gentle drying. Avoid brush-style automatic washes, which can introduce swirl marks. Follow the care instructions for your selected coating and ask us about a maintenance visit.

The maintenance interval is 24 months or 25,000 km—use the limit you reach first. Arrange that maintenance with Ma Mobile Detailing and follow the written conditions for your selected coating. Keep the supplied documentation so you can check eligibility, the service schedule and other requirements for your vehicle.

Yes—our RV and boat services cover suitable interior and exterior work. Options can include washing, surface cleaning, polishing and other agreed care. The size, surfaces, condition and access affect the plan. Explore our RV and boat detailing page and send project details for a quote.

We assess oxidation and discuss suitable polishing options. The surface type, severity and remaining finish determine what can be achieved. Heavy deterioration may limit restoration. Send clear overall and close-up photos so we can discuss the condition and whether an inspection is needed before quoting.

Yes—RV and boat ceramic coating is quoted for the individual project. Include the size, surface condition, access details and any previous coating history. Preparation and polishing needs are considered before choosing a suitable coating approach. Request an RV or boat assessment.

Yes—we welcome fleet and multi-vehicle enquiries. Share the number and types of vehicles, their condition, the location and the schedule you need. We can discuss a suitable scope and recurring arrangement through our fleet service enquiry.

Yes—our carpet and upholstery enquiries are handled through Ma Carpet Cleaning. Tell us about the rooms, furniture or commercial space, the material and any staining concerns. Visit the carpet cleaning page to explore the service and request a suitable quote.

Yes—window tinting is a separate service from a glass coating. Our window tinting page covers Redrok Ceramic Tint installation. Confirm the vehicle, windows, film choice and appointment requirements with our team. A glass ceramic coating is a different treatment with different preparation and care needs.

Remove valuables, loose personal belongings and rubbish before the appointment. Make the agreed parking area available and tell us about damage, sensitive items, modifications or access restrictions. This helps our team focus on the service you booked and the areas you want assessed.

Where possible, clear the areas you want us to clean before we arrive. Removing personal items and child seats in advance makes the space beneath them easier to access. Let us know what must remain in place and discuss any special access request when arranging the appointment.

Yes—photos help us understand your vehicle and the areas of concern. Email mamobiledetailingservice@gmail.com or contact the team with the vehicle type, location and requested work. Include overall views and close-ups. Photos help with planning, but some conditions still need an in-person assessment.

We review the completed work with you at handover. This is a good time to discuss the result, any remaining marks, drying or aftercare needs and the agreed service scope. If a concern becomes apparent later, contact us with photos and your appointment details so we can review it.

Yes—we offer full, interior-only and exterior-only maintenance options. Schedules include every two weeks, monthly or every two months depending on the selected service. Your vehicle’s condition and use help determine a suitable plan. View our maintenance packages and ask about the right starting service.

Yes—Ma Mobile Detailing is a licensed and insured business. You can view our work gallery, read the Google reviews linked on our website and contact our team with questions about the service. We are happy to discuss the proposed work and access requirements before booking.