Service agreement

1. Access & preparation

   Please provide a safe, permitted work area, remove valuables and breakable items, and keep children and pets away from equipment and cleaning products. Tell us about damage, delicate materials or other concerns before we start. Make keys available if needed; we will only move your vehicle with your permission, as reasonably necessary for the service.

2. Detailing results

   We aim for the best result within the agreed service. Results depend on condition, age and previous care. Permanent stains, odours, deep scratches and other defects may remain; cleaning or polishing does not guarantee a like-new finish.

3. Carpet & upholstery cleaning

   Some stains, pile crushing, shading and previous cleaning residue cannot be fully removed. Fabric condition and earlier treatments may affect colour or texture. We discuss identified risks before proceeding. Drying times vary; follow our ventilation and aftercare advice, and keep children and pets off damp areas until dry.

4. Existing condition & damage

   Cleaning can reveal existing wear or damage. We are not responsible for pre-existing problems we did not cause. We use reasonable care and will tell you if an incident occurs. This does not exclude responsibility for damage caused by our failure to use reasonable care.

5. Quotes, extra work & payment

   Pricing covers the agreed work; timing is an estimate. A $50 extra-soiling fee may apply to unusually dirty vehicles requiring extra time. We explain and obtain your approval before extra work or charges. Payment is due on completion unless agreed otherwise.

   Any deposit or cancellation terms will be provided before booking. Please contact us promptly if you need to reschedule.

6. Inspection & concerns

   Please inspect the finished work with us when possible. If you notice a concern, contact us promptly, preferably within 24 hours, with photos if available. We will review it and discuss an appropriate response. Reporting later does not automatically remove your legal rights.

7. Photos, privacy & messages

   We may document condition and completed work for service records, explaining that purpose. Promotional photos and marketing emails or texts require separate, optional consent, which you may withdraw. Service updates relate to your booking. See our Privacy Policy for how we handle personal information.

These terms apply to the services you approve with Ma Mobile Detailing. Nothing in this agreement limits rights or remedies available under applicable law.